How can we communicate better with people and communities about measures which help to prevent and control COVID-19?

Key messages

- During a pandemic, governments and other authorities need to clearly communicate with the public about how people can keep themselves safe. This communication needs to be based on trust and well-planned. People and communities affected by the pandemic need to be involved in planning and delivering the communication. The communication should reach all people across the community, including those who have trouble reading and writing, people who speak languages other than the community's dominant language, and people who face other types of disadvantage. Clear communication can improve how well people are able to follow measures to keep themselves safe.